Reject and cancel

If items in the order are out of stock, cancel the order as soon as possible so that the customer is notified and receives a refund.

1. In the admin portal, navigate to Orders > Orders Listing

2. Click on the VIEW button of the order you're cancelling

   

3. Click REJECT and then click REJECT ORDER (you can optionally add a reason for internal tracking purposes - this will not be visible to the customer)

   

   

4. The customer will receive email notifications about their order cancellation and refund.